Terms & Conditions

Billing Document Systems

All content displayed on this payment portal is for informational purposes only. For verification of fees, availability, and services offered please contact your utility or billing agency, or Billing Document Systems at csteam@valli.com. Use of this site and all transactions are subject to Billing Document Systems and your utility or billing agency approval.

Every effort has been made to ensure the accuracy of information on this website. Billing Document Systems makes no warranty, expressed or implied, with respect to the accuracy of information, including amounts due, fees, or availability of payment options. Amounts and terms are subject to change. Billing Document Systems and associated logos are used under license. All rights reserved.

Certain links may take you outside this payment portal. Linked sites are not under the control of Billing Document Systems or its affiliates, and we are not responsible for the content of any linked site or any changes or updates to such sites. We provide these links only as a convenience; the inclusion of any link does not imply endorsement by Billing Document Systems.

Fees, payment options, and terms may change without notice. Correct amounts and fees are confirmed at the time you submit your payment. Despite our best efforts, a small number of items may contain errors; we validate all amounts and promotions at the time your payment is processed.

Payments & Processing

By using this portal you agree to provide accurate account and payment information. You authorize Billing Document Systems and its payment processors to process payments on your behalf in accordance with your instructions. Payments are typically applied to your account according to the schedules and rules of your utility or billing agency. We use industry-standard encryption and secure channels to process payments. You are responsible for ensuring sufficient funds or credit availability at the time of payment.

Refunds & Disputes

Refund and dispute policies are governed by your utility or billing agency. If you believe a payment was made in error or you are entitled to a refund, contact your utility or billing agency directly. Billing Document Systems will cooperate with authorized refund or dispute requests in accordance with applicable agreements and law. Chargebacks or payment disputes may be subject to the terms of your card issuer or financial institution.

Acceptable Use

You agree to use this payment portal only for lawful purposes and in compliance with these terms. You may not use the site to submit false information, circumvent security measures, or interfere with the operation of the service. Unauthorized access or misuse may result in termination of access and referral to appropriate authorities.

Support

For questions about this payment portal, logging in, or making a payment, contact the support information provided by your utility or Billing Document Systems. For questions about your bill or account balance, contact your utility or billing agency directly.

For portal support, contact csteam@valli.com or call 208-649-1450.

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